Ecobank Transnational Incorporated is a leading pan-African bank with operations in 32 countries across the continent.

Much of this geographic spread has come through rapid organic growth in a relatively short space of time; the bank has doubled in terms of the number of markets that it serves in just 5 years resulting in a best-effort patchwork of IT systems.


Cisco Services worked with Ecobank, initially using a Network Readiness Pre- Assessment survey, to create an infrastructure that could help drive efficiency, productivity, and growth. The heart of this engine is a Cisco Borderless Network architecture that underpins core banking applications, including those related to ATMs.

“We engaged with quite a number of original equipment manufacturers,” says Tunji Alabi, Group Head for Technology Infrastructure at Ecobank. “Only Cisco could give us the reliability, convenience, and security that we required. It’s an end-to-end solution — taking in voice, collaboration, and data centre technology — complemented by the expertise of Cisco Services.”

Throughout the bank’s IT transformation process, the support of Cisco Services has provided not only Network Readiness Pre-Assessments and the Network Optimisation Service, but also it is being entrusted with a network audit, using Cisco Network Asset Collector software.


The use of Cisco technology has helped to change the role of IT in Ecobank. “Now there is a drive towards a more electronic and IT-driven business,” says Alabi. “Technology has taken pole position in our transformation.”

The benefits are already becoming apparent. The company’s telephone bill has dropped by 60 percent and officebased staff use Cisco Unified MeetingPlace® Express to communicate across locations. Now the bank operates on a single standardised infrastructure it makes it much easier to deploy IT systems in new locations. “This has helped us to cut the time it takes to enter a new market from a year to just two months,” says Alabi.

 “The fact that I can sleep at night is due in no small part to the great support I get from Cisco Services”

Tunji Alabi, Group Head for Technology Infrastructure, Ecobank Transnational Inc


Fast Facts
Business challenge
  • Standardise provision of banking services across countries
  • Reduce operational expenditure
  • Support continued growth
Network solution
  • Cisco Borderless Network foundation
  • Cisco Nexus-based data centre
  • Cisco Collaboration tools
  • Cisco Services
Business results
  • Telephony costs reduced by 60 percent
  • First-time Payment Card Industry pass
  • due to Borderless Network platform
  • Time-to-market reduction from one
  • year to two months thanks to standard
  • solution
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