Gartner’s Unified Communications Magic Quadrant reflects the rapidly changing needs of today’s knowledge worker.

Recent research from a Cisco IBSG Horizons study showed that a striking 95% of businesses are allowing employee owned devices in some way, shape or form in the workplace.

This includes smartphones, tablets and other personal devices that run on a variety of platforms. Highlighting this trend, Gartner closely evaluated UC options that work across multiple mobile platforms, and that provide support for open standards and interoperability with other solutions.

According to Gartner’s Bern Elliot and Steve Blood, “Enterprises wish to avoid‘closed gardens’ and weak support for standards to ensure choice and control. Support for standards is a critical consideration, as enterprises wish to integrate their UC deployments with business partners, customers, business applications and third-party products.”

Support for multiple platforms

Cisco helps businesses address this growing need by providing a full suite of UC solutions for mobile devices across a variety of deployment options, including Apple, Android and other popular operating systems. For enterprises juggling a deluge of new employee devices and corporate platforms, the ability to provide full UC client support – including video, instant messaging (IM), presence and web collaboration – across a multi-vendor environment is critical.

Flexible deployment options

Gartner also emphasised the increasing role of the cloud in the enterprise. In fact, in a previous Gartner study entitled, “Predicts 2012: Successful UC Deployments Depend on Defining Organisational Objectives and Understanding the Challenges,” Gartner found that by 2016, 50% of organisations will source their UC on a utility subscription model, up from less than 5% today. This new trend reinforces a critical need for flexible deployment options. Cisco customers can choose to deploy Cisco’s UC solution onsite and can choose from several virtual desktop integration options to deliver full voice and video functionality to thin clients. Or, they can choose a fully or partially hosted model with Cisco’s subscription-based UC offering, the Cisco Hosted Collaboration Solution.

And it’s fantastic that these reports are not just based on technology, but also customers’ success and a vision for the market direction. We’re excited to be on the leading edge of helping businesses with these fundamental market transitions and to be recognised by Gartner as a leader in unified communications.

In a world that is more mobile, social, visual and virtual, Cisco is committed to helping business work the way want – on any device, from any location.


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